Anti-Spam and Phishing Attacks Awareness

Phishing scams often involve fake emails or websites that look legitimate but are designed to steal sensitive information such as passwords, credit card numbers, or bank details.

If you receive a suspicious email, click below to learn how to report it and get more information.

Fraudulent Email

Below are key indicators that can help you determine whether an email is fraudulent:

• Official DHF communication is always sent from an @dhfexp.com email address.
  
• Beware of spoofed emails that appear to come from legitimate DHF domains. If the sender looks correct but the message feels suspicious, carefully check for urgent or threatening language, spelling or grammar errors, unusual URLs, or unexpected attachments. Do not click unknown links or open suspicious files.
  
• We never use free email services such as @gmail, @yahoo, or similar.
  
• We only link to official DHF websites, such as pages starting with https://dhfexp.com/.
  

Reporting from a Desktop Computer

• Drag and drop the suspicious email into a new message and send it to dhfexp@dhfexp.com as an attachment.
  
• If drag & drop is not supported, please follow the instructions for your email client on how to forward an email as an attachment.
  
• To help us shut down fraudulent activity, we require the full email headers, which are not included in a normal forwarded message.
  

Reporting from a Mobile Device

• Forward the suspicious message to us.
  
• If possible, also send the email as an attachment from a desktop to include the full headers.
  
• Mark the message as spam in your email app so your provider can take appropriate action.
  

SMS scams often include a shortened URL, such as one beginning with https://bit.ly/
, to hide the true destination of the link.
The sender’s number is often not displayed; instead, you may see a generic name such as “Delivery”.
You may also notice that the phone number begins with a country code outside the expected region (e.g., +235).

Fraudulent Social Media Accounts (Including WhatsApp)

Fraudulent accounts on social media may show the following signs:

• The account lacks verification, such as no blue checkmark.
  
• The account tries to move the conversation to an encrypted channel like WhatsApp or Telegram.
  
• The account is recently created, often only a few weeks old.
  
• The account promotes offers such as “free visas,” “free flights,” or “double your investment.”
  
• The account uses an improper or low-quality profile image and does not display an official DHF-branded photo or logo.
  

Please report the suspicious social media account, post link (URL), or phone number to dhfexp@dhfexp.com

If possible, also report the account or post directly to the respective social media platform as fraud.

If you receive unexpected messages about changes to your account—such as address updates or password reset notifications that you did not initiate—it may indicate an attempted account takeover.

• Log in to your account immediately and change your password.
  
• If you no longer have access, please report the incident to customer support.
  

Bogus Recruitment Ads & Offers

Job-seekers have been contacted by individuals and companies fraudulently claiming to be recruiting on behalf of DHF. In some cases, the invitations or offers may appear to be branded as DHF or sent in the name of a DHF employee. These messages often ask applicants to make a payment—such as for background checks or administrative fees—or request Social Security Numbers and other personal information.

Please note that DHF does NOT require potential recruits to pay any fees to apply for a job, to process background checks, or for any other services. We also do not allow recruiters working on our behalf to charge applicants.

If you are contacted in this way, please stay vigilant and reach out to DHF Customer Service or your local DHF office if you have any concerns about a job offer, especially if the offer was unsolicited.