Deutsche Post AG (hereinafter called “DHF”) is pleased that you have visited our social media presences and are interested in our company and our products and services. In the following, we would like to inform you about certain issues related to data protection that apply when you visit our social media presences.

Our social media presences are made available by the respective operators of the social media platform pursuant to the applicable terms and conditions of use. The respective platform operator is solely responsible for the technical operation of this profile.

DHF is solely responsible for the content that DHF posts on this page (such as information about our company, products, services, sweepstakes, campaigns) and for our interaction with visitors to our profile.

The operators of the social media platform operate the entire IT infrastructure of the platforms. They make their privacy policy available to users and maintain their own separate relationship with registered users of the platform. The operators of the social media platforms are solely responsible for all data protection matters involving your user profile, to which we have no access.

We have no influence over the data processing carried out by the operators of social media platforms who collect such data. Furthermore, we have no information regarding the extent to which, the purposes for which, or the duration for which the operators of the social media platforms store personal data and possibly analyze, link, or transfer them to third parties.

Please note that your personal data can, under certain circumstances, also be processed outside of the European Union / European Economic Area. This could result in data protection risks for users because an adequate level of data protection cannot be guaranteed in such cases and the ability to assert data subject rights may be limited.

Please see the respective privacy policies and cookie policies for the individual social media platforms to learn more about their data processing activities and how you can exercise your rights vis-à-vis the operators of the social media platforms.

If you would like to contact DHF directly – in other words, without the involvement of the social media platforms – please contact our customer service.

DHF is the data controller for the information it posts and also for the data processing that falls in its area of responsibility for the following social media presences:

• Facebook
• Instagram
• LinkedIn
• YouTube

3.1. Data processing in connection with our social media presences

We make use of our social media presences to inform you about, for example, our company, products, services, campaigns and sweepstakes and to interact with you regarding various topics and respond to your inquiries. The data processing performed in this connection is undertaken to safeguard our legitimate interests in accordance with Article 6(1)(f) of the GDPR. Our legitimate interest lies in public relations work and communication.

The social media platform operator publishes the information you provide on our profile, such as comments, likes, images and videos, and we process this information solely for the abovementioned purposes. We reserve only the right to erase illegal content should this be necessary. This applies, for example, to posts that constitute infringements of the law or are unlawful, hate comments, suggestive comments (explicitly sexual content) or attachments (such as images or videos), which under circumstances violate copyrights, privacy rights, criminal law or DHF’s ethics rules.

Data are also collected for the purpose of holding and processing sweepstakes. The details, such as which data are processed and the purpose of the processing, can be found in the privacy notices and terms and conditions of the respective contest.

If you would like to exchange personal data with us, we recommend that you contact our customer service.

3.2. Data processing of page insights for statistical purposes

The social media platform operators from Facebook, Instagram and LinkedIn provide us with page insights, for which we are jointly responsible together with the platform operators. Page insights are anonymous statistics that are generated as a result of certain events and are tracked by social media platforms via cookies and similar technologies when a user such as you interacts with our social media profile.

We can use the page insights, which contain no personal data, to see which content is particularly accessed by which group of individuals. This allows us to optimize our social media presence. This represents a legitimate interest on our part for the processing that takes place. The legal basis for data processing related to page insights is Article 6(1)(f) of the GDPR.

We would like to point out that data processing can also take place independent of whether you are logged in or registered on the social media platform. We are unable to influence the use of cookies and similar technologies on the social media platform and, in this respect, refer you to your ability as a user to change your settings regarding the related data processing via the respective cookie banner on the social media platform (granting or not granting your consent).

3.3. Social media monitoring

We use social media monitoring in order to obtain a picture of how our business, our products and our services are viewed and, based on this, identify potential for improvement. This entails analyzing posts on the social media platform based on the channel links used and relevant hashtag links. Only those posts to which you allow full public access will be used for this.

The legal basis for processing personal data as part of social media monitoring is Article 6(1)(f) of the GDPR, because we have a legitimate interest in identifying in freely accessible statements possible deficits in our products or services and responding appropriately.

You may exercise your rights as set forth in this Privacy Notice by contacting data protection.

If you would like to exercise your rights as a data subject vis-à-vis the social media platform operators, please use the contact options provided by the platform operators on the social media platforms. Should we receive an inquiry that falls within the area of responsibility of the social media platforms, we will forward it to them for further processing.

The length of time during which your data are stored depends on the specific context of the processing and is based on the requirements set by data protection law.

All public posts you make on our profiles will remain visible for an unlimited period unless we remove them due to an update of the original post, a legal violation, or a breach of our guidelines. You may, of course, delete your posts, comments, or similar content at any time, or exercise your right to request that we delete them.

Regarding the deletion of your data by social media platform operators, we have no influence over their processes. For this, please refer to the privacy policy of the respective platform operator.

In order to get back to you via email or phone to make you an offer, you can use one of our Get a Quote services. Depending on the country you are residing and in order to get you to the right expert team or tool within DHF, we either ask whether you would like to ship parcels or documents, cargo / freight or international business mail and whether you are a business or private customer. 

allocated to those which services best fit your requirements. In order to get in touch with you as soon as possible we also ask you for your company´s name, your name,business address, email address and phone number. This data will also be forwarded to the respective business units and is necessary to take steps at your request prior to entering into a contract and / or for the performance of a contract. The legal basis is therefore Art. 6 (1) b) GDPR.

Provided that no statutory or contractual retention periods need to be observed, your request will be stored for a maximum of 30 days with the relevant business unit which finally made the quote as proof of proper processing and for the purpose of further optimizing services.

You can use the Track and Trace service to track shipments addressed to you or sent by you, and also view the expected time of delivery. To this end the tracking information is sent to the respective business unit to find the status of the shipment. You will also receive all important detailed information about your shipment from the respective business unit. In addition, the sender or recipient can also receive further information about the shipment in question by e-mail or SMS. For this purpose, the e-mail address or mobile phone number of the recipient of the notification can be stored and the notification activated. In this context, the person entering the data must ensure that the notification recipient agrees to the processing of e-mail address, mobile phone number and notification.

The following data are processed as part of shipment tracking: shipment number, name and address of the sender, name and address of the recipient, e-mail address of the sender/recipient if applicable, name and address of the alternative recipient if applicable, customer data of the sender, product or service name, shipment history, signature of the recipient, confirmation that a minimum age has been checked (over 16/over 18).

The data are processed for the purpose of fulfilling the contract on the basis of Art. 6(1) (b) GDPR.

To enhance user convenience, when using shipment tracking DHF automatically generates a list of the last shipment number searched for via the shipment search: This function saves you having to re-enter the shipment number when checking the shipping status of your shipment. In this context, you can name individual shipments according to your preference (“Shipment title"). For this purpose, the application saves a list of the last shipment searches in a cookie. 

Our Ship Now service leads you to portals. You can also continue as guest and you will be forwarded to our business unit which best meets you shipping needs. In any case we will not process your personal data at this stage. Same applies if you would like to schedule a redelivery.

You can contact us at any time with questions via our Customer Service. Depending on the respective business unit, you will either be forwarded directly to the website of the respective business unit or we ask you to fill out a contact form beforehand, which requests the following data categories and then forwards them to the respective responsible business unit: your customer reference no., your name, the name of your company, postal address, email address and telephone no. country / region and the sector you are working for. The legal basis is Art. 6 (1) (b) GDPR, as this processing is carried out in order to prepare or to fulfil a contract. Furthermore, you provide the data voluntarily for the purpose of contacting us, so your consent is another legal basis, Art. 6 (1) (a) GDPR.

In addition you have the option to consent to promotional emails about our services. To this end we also forward your contact data to our business units. The legal basis for this is your consent according to Art. 6 (1) (a) GDPR.

For select DHF eCommerce participating countries, you may be contacted via email and/or SMS for an option to prepay the import duties and/or taxes on your shipment. This service is optional and presented to you to help alleviate any delays in the customs clearance process in your residing country due to duty and tax collection. If you wish to not participate in this offering, you may select “No Thanks” on the website linked in the email/SMS or wait until the prepayment window expires.

If you would like to submit prepayment of duties and/or taxes on the website, you will be requested to enter your credit card information and billing details or checkout using your Paypal credentials. All transactions will be processed by our payment provider (Reach UK Ltd.). The payment provider will verify and authenticate the transaction based on the payment and billing information provided by you. Once successful payment is submitted, you will receive a payment confirmation email at the email address entered in the Billing Information section. Your shipment will continue to the destination country and clear customs with the duties and/or taxes paid (DDP).

The duty and/or tax payable by you is calculated by a customs broker based on the shipment information provided by the retailer/shipper responsible for the sale of goods. We do not accept liability or responsibility for any incorrect information supplied to us by the retailer/shipper in relation to the items shipped. All email/SMS requests for the Duty and Tax Prepayment service will be sent to the recipient’s email and phone number provided to us by the retailer/shipper.

If you would like to participate in one of our Events and/or Webinars, you will be redirected to the appropriate registration page. There we basically collect the following personal data: your name, your email address and who is your main contact at DHF. Depending on the respective sector we may also ask for your company name, your seniority and whether you have previously done business with DHF. The legal basis is Art. 6 (1) (b) GDPR, as this processing is carried out in order to fulfil the contract (attending the event).

If you subscribe to Delivered to receive early updates on new articles, we only collect your email address. This information is used solely for sending the Delivered newsletter. The legal basis for this is your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe at any time by clicking the link at the bottom of the Delivered email. You may also revoke your consent at any time with effect for the future using the contact information provided. If you unsubscribe or revoke your consent, your data will be removed or blocked from the mailing list and will no longer be processed for these purposes.

Notwithstanding the above, if you are an existing DHF customer, your postal data (e.g., name, address) may be processed to provide you with up-to-date information about our offers, news, products and services. In addition to any existing consent under Art. 6 (1) (a) GDPR, we process your email address to inform you about DHF’s own products and similar services. The legal basis for this processing is Art. 6 (1) (f) GDPR. Processing customer data for our own direct marketing purposes is considered a legitimate interest. You have the right to object to this processing at any time. To exercise this right, please use the contact details provided under “Who Is Responsible”.

You also have the option to consent to receiving promotional emails about our services. For this purpose, we may share your contact details with our business units. The legal basis for this is your consent pursuant to Art. 6 (1) (a) GDPR. As with Delivered, you may unsubscribe at any time using the link included in the emails, or revoke your consent at any time with effect for the future via the contact information provided.

If you register for one of our newsletters, we are entitled to use your email address for this purpose. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the email. You may also revoke your consent at any time with effect for the future using the contact information provided. If you unsubscribe from our email communications or revoke your consent, the corresponding data will be removed or blocked from the mailing list and will no longer be processed for these purposes.

Including your email address in a suppression list is carried out to safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our legitimate interest lies in ensuring that you do not receive further email communications from us in the future.